Current Job

Cashier | Publix

Providing premier customer service by greeting and maintaining friendly conversations with customers
Tendering a variety of payment methods including credit/debit cards, cash, checks and EBT
Cross-training into Customer Service Staff

Managing the front end of the store to ensure a smooth and consistent procedure to adhere to company policy and customer expectation.
Handling questions and concerns from customers and distributing returns as needed.
Cashing out and distributing NC lottery for customers
Processing Money Services for customers which includes Western Union money orders, pickups and transfers along with check cashing. Involves adhering to federal regulations and being observant to suspicious activity.

Following the Publix 10 Rule: Greeting every customer within 10 seconds if they are within 10 feet of me

Adjusting to different questions and complaints that customer's have ensuring customer satisfaction above all
Adapting to the various scenarios such as unexpected callouts, ensuring a well-run front end in order to meet the needs of customer's time and needs

Delegating fellow associates to completing certain tasks every night such as cleaning registers and returning misplaced products

I greeted customers at their door with their order creating a positive interaction for both sides
Communicated with customers over messages and phone calls in order to provide them with updates about their order.

Adjusted to various situations ensuring an on-time delivery and proper communication

Shopped for customer's grocery orders in an optimal and precise manner
Ensured customer satisfaction by providing premier service in produce selection and substitutions
Achieved Gold Cart status with a 5.00 rating

Interacted with customers over messages with updates and substitutions
Greeted customers in a friendly way creating a positive expierience to ensure further orders