Current Job
Cashier | Publix
- From: Feburary 2025 - Present
- Harrisburg, North Carolina
- Additional Roles: Customer Service Staff, Front Service Clerk
What do I do?
- Providing premier customer service by greeting and maintaining friendly conversations with customers
- Tendering a variety of payment methods including credit/debit cards, cash, checks and EBT
- Bagging customer orders making sure that each bag is optimally bagged to meet the store policy and customer's needs
- Cross-training into Customer Service Staff
- Managing the front end of the store at night ensuring a smooth closing every night
- Handling questions and concerns from customers both in person and over the phone.
- Cashing out and distributing NC lottery for customers
- Processing Money Services for customers which includes Western Union money orders, pickups and transfers along with check cashing.
What skills have a gained from this job
- Communication
- Following the Publix 10 Rule: Greeting every customer within 10 seconds if they are within 10 feet of me
- Adaptability
- Adjusting to different questions and complaints that customer's have ensuring customer satisfaction above all
- Adapting to the various scenarios such as unexpected callouts, ensuring a well-run front end in order to meet the needs of customer's time and needs
- Teamwork
- Delegating fellow associates to completing certain tasks every night such as cleaning registers and returning misplaced products
Previous Jobs
Dasher | Doordash
May 2024 - March 2025
Cary, North Carolina
What did I do?
- Delivered a variety of customer's orders efficiently to make customer's needs
- Found efficient routes to deliver orders in an optimal manner
- Communicated with customers to address their concerns and provide updates
What skills have a gained from this job
- Customer Service
- I greeted customers at their door with their order creating a positive interaction for both sides
- Communicated with customers over messages and phone calls in order to provide them with updates about their order.
- Adaptability
- Adjusted to various situations ensuring an on-time delivery and proper communication
- Adapted to unique delivery instructions to ensure customer satisfaction
Shopper | Instacart
May 2024 - March 2025
Cary, North Carolina
What did I do?
- Shopped for customer's grocery orders in an optimal and precise manner
- Ensured customer satisfaction by providing premier service in produce selection and substitutions
- Achieved Gold Cart status with a 5.00 rating
What skills have a gained from this job
- Customer Service
- Interacted with customers over messages with updates and substitutions
- Greeted customers in a friendly way creating a positive expierience to ensure further orders
- Adaptability
- Adapted to a variety of customer's requests and needs